Your satisfaction is our top priority. We want to make sure every match we create is a success, so here’s how we do this:
Free Trial Periods
Before you make a final hiring decision, DDA may arrange a paid working trial of up to five days when appropriate and when the candidate is available. A working trial is not required for every placement.
Your Options After the Trial
Once the trial is over, you have the option to extend an offer of employment to the candidate or start a trial with a different person. We’re here to help you negotiate a fair salary based on the position and the candidate’s experience, previous salary and unique skillsets. We provide comprehensive guidance throughout the negotiation process using DDA’s independent household staff compensation guide, current public labor-market information and the position’s actual responsibilities, schedule, location, benefits and candidate experience.
In addition, we provide you with the flexibility to use your own hiring agreement, alongside the ones we offer, and we tailor our involvement to meet your specific preferences.
We’ve Got You Covered
Our commitment does not stop after placement. For placements eligible under DDA’s current Terms & Conditions, DDA will conduct one complimentary replacement search if the placement ends during the first 90 calendar days after the official start date, subject to the Terms’ conditions and notice requirements. For an eligible placement ending on days 91 through 180, one replacement search is available at 50% of the applicable placement fee; for days 181 through 365, one replacement search is available at 75% of that fee. The applicable remedy is a replacement search, not a refund. An existing client’s accepted agreement governs that client’s rights.
Your Privacy Is Our Priority
At Deb’s Domestic Agency, your privacy is crucial to us. We keep everything confidential and never share private information about our clients or applicants outside the agency. Even basic client information, such as the Principal’s first name or occupation, is shared only with qualified candidates with your explicit consent. We do not refer candidates we have not personally interviewed and vetted.
The same commitment extends to the domestic professionals we represent. Although all our applicants consent to a full background investigation, we refrain from sharing their complete background report, copies of their identification, and NDA references with clients until after both parties have signed a hiring agreement. While many of our candidates have signed NDAs with their UHNW employers, we can still verify employment through our rigorous screening process. We maintain detailed records of our investigation, upholding the integrity of our privacy commitment to both our clients and candidates.